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Maui Fun Company / Activity Savers Maui
Terms & Conditions
How does the online process work?
The online process is simple and easy to use. There are several basic steps that will lead you through the process. The steps are easy and outlined as follows:
1. Use the menu bar on the left to navigate through the web site. Each section is divided into activities that comprise the section heading.
2. Once you select an activity you would like to enjoy you must clink the "Book This Activity" link to the right in every activity description brief to schedule the event.
3. Once you enter the reservation page, fill in all the fields that apply. Please note that there is a default date set on every reservation page. You must change the default date to the date you wish to enjoy the event.
4. After you fill in all the fields that apply to the event you selected please review the field for accuracy. Then click the link "Add to Cart". This sets your reservation request and reloads the page. You should see your reservation request on the page.
5. Review your request. If there are any errors in the reservation you can remove it and start all over again by using the "Remove Reservation" link to the right.
6. After the page reloads with your reservation request you can either continue browsing the web site for more exciting Maui activities to schedule by clicking the "Continue Shopping" link at the top of the page or by accessing the different pages in the menu bar on the left.
7. To add more events, just repeat the process above. Always add to your cart to set the reservation request.
8. Once you have filled your cart with all the events you wish to enjoy, click the checkout link at the top of the page. This will take you to the information page that will help us process your request. Please note that you should fill out all the fields as they are all important in assisting us with providing you a Maui vacation you will cherish for years to come. After you have filled out all the fields on this page, click submit.
Please note that we do not charge your credit card at the time you submit your request. We have experienced too many errors in reservation requests through out the years that we have decided a long time ago to manually process your tickets.
We do not have access to the vendor's reservation systems for online availability. We must call each vendor to find out what is available and what is sold out. Some vendors are more easily to call than others. In some cases the hold time can be somewhat extreme. These cases are challenging as by the time we finally get through to the vendor, call you, and then call the vendor back availability has changed.
What you can expect from the Maui Fun Company:
The Maui Fun Company has a strict policy on what you can expect from us. These policies are set in stone. Every guest can expect the following:
1. We will create a voucher and confirm every event scheduled.
2. We will e-mail you a confirmation for every event.
3. If there are any minor issues we will adjust your request to be as close as possible to what you requested and include a note in your confirmation regarding the issue.
4. If there are any serious issues we will call you.
5. Following your e-mail confirmation you will receive a set of driving directions to every event that requires you to drive to the activity or meeting location. Please note that this service becomes impossible if you didn't provide the exact name of your accommodations or the side of the Island you are staying on.
6. When we process your tickets we will call you regardless of how short notice your request is in relation to your arrival. This is a company policy that is a standard format for every guest in North America. If you don't pick up the phone, we will leave a voice mail alerting you to the fact that we processed your tickets and e-mailed them to you. If you are from any other part of the world we will rely on your e-mail address for delivery of everything we send you. Please reply so we know you received what we sent you.
7. All requests for cancellations will be addressed immediately. When we receive your cancellation request will we process it with the vendor. You will then receive an e-mail confirming the cancellation for your records.
What the Maui Fun Company needs from you:
In order for us to provide a positive experience for you and your family there are some things we require from you. This helps us in providing the correct information to the vendor and scheduling your events if there are any issues.
1. Add our e-mail address to your address book. This is important as you may not receive our e-mail confirmations, driving directions and vouchers without doing this as spam filters and firewalls sometimes prevent our e-mails from reaching you.
2. Check your spam folder carefully before doing a mass delete. All of our e-mails to you will include the word Maui or text pertaining to your vacation activities you have scheduled with us.
3. Print everything we send you out and bring all of it with you.
4. If for some reason you haven't received anything from us within 24 hours of making your reservation request, call us because there is a problem and we need to solve it.
5. Cell phones are a great contact tool. Most vendors ask for one. It's how they contact you to reconfirm. A cell phone contact is also helpful for us if there are any sudden issues pertaining to your activities. It enables us to contact you and keep you informed. So it's a really good idea to include one with your reservation request. If you haven't done so, please e-mail us with it. Please keep your cell phone on and charged.
6. Your arrival dates are critical. You need to be accurate as that is how we determine when to process your vouchers. If you review this reservation request and they are incorrect, please e-mail us with the correct arrival and departure dates.
7. Please reply to us when you receive your vouchers. This is the only way we know you have what you need.
8. Sign the tickets.
How do I receive my tickets?
Normal Ticket / Voucher Delivery:
All tickets / vouchers are electronic. Our processing policies under normal conditions are to process your vouchers 10 days before your arrival and e-mail them to you. We will call you when we process them to alert you that they have arrived in your in box. You need to print them, sign them and bring them to Maui. Please note that every vendor requires a signed ticket from you. If you haven't received them for some reason, call us immediately! We will resend them.
Short Notice Ticket / Voucher Delivery:
All tickets / vouchers are still electronic. If your reservation request was made within the normal 10 days before arrival processing timeframe and you haven't departed for Maui yet, we will process your tickets as soon as we confirm your activities. You will still receive an e-mail confirmation, driving directions and a phone call alerting you to the fact that we have processed your vouchers. If you haven't received them for some reason, call us immediately! We will resend them.
On Island Ticket / Voucher Delivery:
All tickets / vouchers are still electronic. We do realize that you may have brought a lap top with you, but probably not a printer. You will still receive an e-mail confirmation, driving directions and a phone call alerting you to the fact that we have processed your vouchers. (cell phone contact number required) We will also fax a copy of the ticket and driving directions to your resort so you will have a voucher. You should know that some of the condos are difficult in faxing a ticket to for you for pick up as they keep irregular office hours. In this case you may want to opt for using an Internet Cafe to access your e-mail to retrieve your vouchers. If you haven't received them for some reason, call us immediately! We will resend them. Please note that there are other means available if this delivery method doesn't work for you. We will detail all options regarding this with you when we speak with you.
Gift Certificates: How do they work?
Because gift certificates usually entail the recipient applying the credit once they arrive to Maui, in most cases the activity is already sold out. This effectively renders the intentions of the certificate useless. Since all of our tickets are electronic and processed before the scheduled arrival of our guests, your gift certificate would basically be the actual voucher for the activity. This way your gift is used where it counts most, for the activity they want to enjoy. In order to do this you need to find out what they want to do and schedule the event in their name. After we process the voucher and send it to you, then you can include it in the gift card you got for them. They would be good to go with this method and everyone is happy.
Maui & Timeshare!
The Maui Fun Company Inc. is proud of the fact that we offer our guests discounted tickets for Maui activities and No Timeshare is required! We will never promote timeshare today, tomorrow, ever!
As a consumer you should be aware of the fact that there are many web sites promoting timeshare on Maui. They will lure you in with deeply discounted tickets in order to entice you into attending a timeshare presentation. Simply put it's not worth your time, no matter how much money they say you can save. Considering the amount of money it takes to enjoy a week in Maui, a couple hundred dollars off your activities is hardly worth the 3 hours of time spent in one of these grueling high pressure sales pitches.
For the most part there is very little timeshare to purchase on Maui. Most developers are selling other Islands or Las Vegas in one case. Your time is limited while on Maui and there are so many things to do. Vacation time should be spent enjoying Maui instead of in a high pressure sales presentation. However many people do like timeshare and it has given them the chance to see the world.
If owning timeshare on Maui is something that works for you, avoid the high pressure sales pitches and check out the resale market. Plenty of inventory to choose from, all Maui property with all the rights and perks of buying straight from the developer. And much less expensive!
Cancellation Policy:
1. There is no penalty for canceling any activity before we process your tickets. You have up to the 11th day before your arrival to cancel any event without penalty.
2. For all vouchers processed on the 10th day before your arrival date as stated on this activity request form and up to 48 hours prior to the check in time for the activity there is a 90% refund value. The penalty for canceling after we process your voucher up to 48 hours prior to the check in for the activity is 10%. There is no exception to this policy.
3. Within 48 hours of the check in to the activity all activities are non-refundable. There is no exception to this policy. Some vendors have a greater period of up to 72 hours for canceling. If this is the case, we will state the cancellation policy per the vendors request in your e-mail confirmation and in the notes of the actual voucher.
4. Fly / Drive cancellation policies are a little more restrictive and are as follows.
A. Any and all fly / drive cancellation are subject to a $30.00 per person and 20% retention of the voucher total for the fly / drive ticket only after the voucher is processed an e-mailed to you.
5. If any activity is canceled by the vendor for any reason we will refund the entire value of the ticket 100%. This includes any issue with weather or any other factors out of your control such as mechanical failure aboard any charter boat, van tour or any other activity that is powered by mechanical means.
6. Traffic accidents. From time to time there are traffic accidents leading into West Maui (Lahaina) on the Honoapiilani Highway (30) that prevent you from reaching the activity. This is out of your control as the road is probably closed. We will either try to reschedule the event if at all possible or credit you.
7. You are liable to the terms and conditions of the credit card you used for processing your vouchers regardless if you attended the activity or not. You are still liable for payment.
Non-Refundable Cases.
The Maui Fun Company / Activity Savers Maui non-refundable cancellation is stated below. Any of the reasons listed are not subject for a refund of any kind for any reason. There is no exception to this list.
1. All activities with in the 48 hour prior to check in. No exception.
2. You no show the activity for any reason. This includes but not limited to the following.
A. You arrived late for any reason including traffic delays of any kind that are in your control. This pertains to not allowing enough time for the drive and includes leaving late. You went to the wrong harbor or had problems finding a parking space. It's your responsibility to arrive on time for the check in for every event.
B. You didn't bring the driving directions with you and got lost.
C. You got lost anyway and didn't call us to assist you. You left late and did call us and after we corrected the issue you arrived late. Please note that our driving directions are exact.
D. You over slept.
E. You deleted our e-mail confirmation and didn't know you were confirmed on the event. This is treated as a no show. After you schedule an event it's your responsibility to follow up if you haven't received any confirmations for us within 24 hours of placing your request.
3. Expectations. Life isn't perfect and occasionally each vendor experiences a challenging day where someone isn't happy or expectations are set too high by the guest. In this case we are at the mercy of the vendor. Do not expect the Maui Fun Company / Activity Savers Maui to credit your voucher because you weren't all that thrilled with the experience. We have no control over the vendor's operation policies. We cannot refund any ticket without express authorization from the vendor. In most cases don't expect a refund. However some cases do merit more attention than others. In this case will we present your case to the vendor and see what happens. If the outcome is favorable we will credit the voucher what ever the vendor allows us to refund.
4. The vendor refused your participation for any reason regarding the requirements of the activity. Any requirements required are listed in the activity brief for the event. Just because the vendor is willing to refund a voucher because of a requirement issue doesn't mean we will be as forgiving. The Maui Fun Company Inc. / Activity Savers Maui may decide to authorize a refund in conjunction with the vendor's decision of granting one, but we will assess a 25% fee of the ticket value as a penalty. This is at the sole discretion of the Maui Fun Company Inc. / Activity Savers Maui and decided by the infraction to the requirements on a case by case basis. The following events have requirements listed in the web site.
A. Zipline. Requirements include weight range (80-260), age 10 years old and up for zipline, 6 years old and for the hike, no expecting mothers and, any surgeries or broken bones within 1 year of the activity.
B. Bike Tours. Requirements are must be at least 12 years old and 4'11 in height. You should be able to safely steer a bike down steep hills and through sharp curves. If you haven't ridden a bike in 20 years you may want to reconsider this event. The latter is for your own safety, not required!
C. Any certified scuba dive requires a dive card. If you forget to bring it, no refund. This includes the Maui Diamond and Extended Horizons or any other dive charter we may add in the future.
D. Parasailing. The minimum weight for a single is 125 pounds. For tandem (2 going together) the maximum weight is 350 pounds. If you failed to request a flying style and are unhappy with what you're doing the fault is yours as the flying style choices are listed on the reservation page for the event. The parasailing company requires this selection at the time of the booking.
E. Haleakala ATV Tours. The age requirement is 16 years old to drive the ATV. No exception. No expecting mothers or back problems. If you fail the test drive with the ATV and Haleakala ATV Tours revokes your driving privilege, no refund.
F. Any and all rafting adventures. Requirements are no expecting mothers, no children under 5 and no back or neck problems. This includes the following rafting charters, Maui Ocean Riders, Blue Water Rafting and the Maui Nui Explorer. The Maui Fun Company may add other charters later and these are also included.
G. Helicopters. This includes any helicopter company. Your weight could be an issue. If that is the case you are responsible for providing us with the correct weight of each guest. Please note that we include this information in the actual voucher. If you were incorrect, you are liable for any determination by the helicopter company.
H. Horseback Riding. All stables listed in our web site have age and weight restrictions. The restrictions are as follows per stable.
I. Mendes Ranch. Age is 7 years old and up. Weight is 260 pounds. No expecting mothers.
J. Ironwood Ranch. Age is 8 years old and up. Weight is 210 pounds. Minimum height is 4'. No expecting mothers.
K. Haleakala on Horseback. Age is 12 years old and up. Weight 210 pounds. No expecting mothers.
L. All bike companies and coach tours in our web site provide resort pick up. If you haven't provided us with the correct resort, it becomes impossible for them to pick you up. In that case there is no refund. Maui Eco-Adventures and Prince Kuhio also offer either resort pick up or a meeting location for shuttle service. In these cases the same applies.
M. Maui Kayaks. The age requirement is 8 years old and up.
We apologize for the length and degree of this privacy policy regarding our terms and conditions. Over the last few years we have experienced issues with some guests who do not read the entire brief before selecting an event that has specific requirements, or they deleted all of our e-mails regarding their events. This has created some very challenging moments. Hopefully this will reduce some of the issues before they unfold.
Please provide the correct information, look out for our e-mails (print all of them) and we all will have fun and be happy. It's that easy!
Our toll free number is 1-866-572-8377. From Canada you can reach us direct at 808-665-1071. The Maui Fun Company is open daily from 6.00am to 6.00pm daily. Please give us a call if you have any questions.
Thank you so much for allowing us to serve you.
Aloha
Tim & Elsie Brink
The Maui Fun Company
Activity Savers Maui
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